The merge of Continental and United Airlines is likely to create the most "generous" airline in terms of frequent flier miles. Apparently, Continental awarded free tickets 71 percent of the time in response to requests, and United 69 percent of the time. The first place airline: Southwest Airlines with a whopping 99% of free tickets granted upon request. That being said, Continental is facing its own issues right now, with the FAA threatening to fine the carrier $325,000 after flying a B737 at least 12 times without repairing faulty landing gear, which was known about.
Continental actually came in second place last year in terms of customer service. United was at the bottom of the list. They were ranked based on in-flight services, costs and fees, reservations experience and other services. However, neither Continental nor United made the list of best domestic airlines. We'll see what happens with this merger in the near future. Flying with broken wheels is probably one way to not make the list.
Take a look at the new plane that United and Continental will have as a result of the merge. Personally, it is kind boring, but it's a decent looking design.
Friday, May 14, 2010
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