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Continental actually came in second place last year in terms of customer service. United was at the bottom of the list. They were ranked based on in-flight services, costs and fees, reservations experience and other services. However, neither Continental nor United made the list of best domestic airlines. We'll see what happens with this merger in the near future. Flying with broken wheels is probably one way to not make the list.
Take a look at the new plane that United and Continental will have as a result of the merge. Personally, it is kind boring, but it's a decent looking design.
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